Frequently Asked Questions and Technical Support

If you don't see your question here, please use the purple feedback button on the right side of the page to send it to us.

What do I do if I can't open a resource I downloaded from the Portal on a Windows computer?

Why is this happening? Windows has a default system setting that that puts a short character limit on the length of the path to a file (which means the names of all the folders and subfolders it is in plus the name of the file). This prevents you opening files with really long names that are in multiple subfolders. Since many of the files in on the Portal resources have long names and/or are in multiple sub-folders, Windows users might have trouble opening the archive files.

Option 1: Click on this link to download a "registry script", and double click on the file to run it. This will automatically change your windows settings to allow longer path names. However, you must have administrative access to your computer to do this.

Option 2: Download an alternative file archive software, such as 7-Zip, and use that to unzip the download. External software circumvents the Windows' setting for path length limits, so you should be able to extract and open our files.

If neither of these options work, please contact us for more guidance.

How do I figure out what to do about copyright and licensing for materials I want to contribute to the Portal?

See our Copyright and License FAQ for answers to the all the questions you might have about copyright and license.

What is the difference between the Community and Vetted Libraries?

Community Library submissions are not vetted by editors or peer-reviewed. Submitting them is quick and easy, and doing this enables you to easily share and get feedback on your curricular resource. Only registered users can access these contributions. Vetted Library submissions are more refined and contain more supplementary information than Community Library submissions. They are reviewed by the editorial team for overall appropriateness and usefulness. They show up first in search results, are marked as “vetted”, and will be available to all users after beta. For more information, see our review process page.

Who runs the Portal?

The Portal is created and administered by an interdisciplinary team of physicists, biologists, researchers, developers, and user experience designers at the American Association of Physics Teachers and 8 collaborating colleges and universities. See our list of all team members.

How do I get more involved in the Living Physics Portal?

The portal has multiple and varying engagement opportunities. You can participate in an online working group, attend a workshop or conference talk(independent regional or at National AAPT Meetings), comment on someone else’s curricular resources, share your curricular materials through the community library or vetted library, join our mailing list, or follow us on Twitter @LivingPhysPort